Frequently Asked Questions

Discover frequently asked questions in relation to The Sandars. Gain valuable insights into our vibrant community as we provide the answers to common questions about life at our esteemed later-life apartments.

Frequently Asked Questions

What type of heating will I have, and where is its source?

Are there smoke, heat and carbon dioxide detectors in all apartments and throughout the communal areas?

Will there be free Wi-Fi in all the communal areas?

Who is responsible for the maintenance of the patios and balconies?

Are there any curtains / voiles included?

Will my oven self-clean?

Who is Eden's company solicitor?

How much is the reservation fee?

How long does the reservation deposit secure an apartment?

What is the ground rent charge?

How much do I get back if I am unable to continue with my purchase?

Should I allow for any extra cost?

How much does a parking space cost?

How do I pay for my electricity consumption?

Do I own my own home?

What documentation is available for the Buildings Insurance?

Can I gift the apartment to a family member?

Can I sublet my apartment?

Will someone help me move?

If someone is causing a nuisance, who will deal with this?

If a resident starts to show signs of dementia, who will deal with this?

What happens when I come to sell?

What happens if a neighbour puts their property on the market at a reduced price?

Do you have an eligibility check in place to ensure that any residents can live at The Sandars without any issues, i.e. health problems?

Who looks after the management charge at The Sandars?

How often is the management charge collected?

How often does the management charge increase?

What are the fees when I come to sell?

How much is the management charge?

Are there electric charging points?

Is there a bin store and is our rubbish collected?

Are there smoking areas within the development?

May I smoke on my balcony?

Are there any restrictions on how I can use my balcony?

How are the communal rooms used and are there any restrictions?

Who can use the multifunction room and are there any restrictions?

Who can use the Guest Suite and how long can someone stay there?

Is there a bar?

Can I use the facilities of other Eden retirement developments?

Can my family and friends use the facilities within Eden's Club?

What staff are there on-site and how often are they there?

What is the Estate Manager called and how often are they there and what do they do?

Is there a 24-hour call response?

How does one access the front doors and own front door?

What is the safety/security system in each apartment?

Will you look after my home when I'm on holiday?

Are Energy Performance Certificates provided for each apartment?

Are pets allowed?

How will postal services be managed?